Absolutely no offer to resolve the issue. Absolutely no apology for the poor quality of the product. Find something simple to set up, reliable, durable and with product support.
Greed, optimism, stinginess, and materialistic guilt thrashing together in a dance of futility that leads straight to the checkout counter? To make matters worse, sometimes I’m so ashamed of the ozark trail chairs purchase that I can’t even bring myself to return it. You either need six people or twelve arms to hold the thing together when assembling. Then the screening doesn’t fit right over the frame.
Now unable to get all the parts I need to make it worth repairing. It is of poor design, in that this could be avoided using 2 more yellow, curved roof poles which would not allow the rain to puddle on the roof. My husband and I were in the screen room, keeping the rain from puddling for more than a half hour. We will not replace the 3-way hubs again. The campground received a moderate rain on the second night and the roof collected water in several places, causing the screen house to collapse.
But, with determined hope, I began to wade through the instructions. I used the instructions that come with the products I’ve bought for starter firewood in my campfire. Queen Bee has saved me lots of money, but it’s also brightened many a days! A very nice selection of mostly new and slightly used, gift ideas.
I highly recommend that anyone looking for a good screen house spend the additional money and get a Swiss Gear. Don’t try to save a few dollars and end up with a POS like this one. All items can be inspected ozark trail canopy in-person (and you are encouraged to do so) prior to bidding. If you can’t inspect, you can enjoy return protection by either using Buyers Assurance or becoming a Premium Buyers Club member.
I called to get a replacement and the customer service person I talked to was awesome! She guided me through until I was able to find the correct serial number for the part and sent it to me right away. We set it up one day, and by the next day or so it was down.