I called to get a replacement and the customer service person I talked to was awesome! She guided me through until I was able to find ozark trail canopy the correct serial number for the part and sent it to me right away. We set it up one day, and by the next day or so it was down.
This is one of those products where the instructions are basically a complete fantasy. They make one false unstated assumption after another. And even then, they’re not simple. What you wind up with is a web of pipes and plastic pieces that falls apart at one end as you assemble the other.
All come with the original bag that still looks new.
Absolutely no offer to resolve the issue. Absolutely no apology for the poor quality of the product. Find something simple to set up, reliable, durable and with product support.
A mild wind came along and the screen house is so “sturdy”, that it was knocked down and one of the corner braces broke. We bought this screen house at an auction for $5. Great for our buffet line for family camping. A gust of wind probably around 50 MPH took it down. Broke all four corner hubs and bent all 1b poles beyond repair. We loved it when it stayed together.
But, with determined hope, I began to wade through the instructions. I used the instructions that come with the products I’ve bought for starter firewood in my campfire. Queen Bee has saved me lots of money, but it’s also brightened many a days! A very nice selection of mostly new and slightly used, gift ideas.
The hubs break and the legpoles bend beyond repair. We love the size of the tent and we used it for a week with no problems. The second time we set it up one of the poles snapped and now I can’t find where I can get replacement poles. Any suggestions would be greatly appreciated.
The winner has 3 days to pick up the item from the appropriate warehouse. When I got the thing home and deboxed it, the reality began to set in. Dozens of two-foot sections of pipe spilled onto the floor with stickers labeling them ‘1B’, ‘4’, ozark trail chairs or ‘2B’. Now and then I walk into a store, it tends to be named ___Mart, and buy something I know is going to bring nothing but grief and heartbreak. Yes, I know it will, so what gives? A Pavlovian reaction to super-size doses of advertising?