Cycle Solutions offer a full 18-month warranty on bikes purchased through our online shop, in line with the guidance set out in the Consumer Rights Acts 2015. So, instead, you can submit your email address against mongoose racing bike the item you are interested in and we will email you as soon as stock arrives on the system. With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 60 days of the purchase date for a full exchange or refund. Mongoose’s Fireball Dirt Jump bikes have been ridden at some of the world’s most insane slope style courses by our talented Mountain bike team. These super fun dirt jumpers are ready for any dirt jumps, pump tracks, or big-wheeled street riding you can throw at them. If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we can not be liable for your postage charges.
Any item (excluding food and underwear) can be returned to any Leisure Lakes Bikes store not just the one you made your purchase at, including those made online. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note. With durable Tectonic T1 aluminum construction, DJ geometry and a tapered head tube, the Mongoose Fireball Moto mongoose bicycle is ready for any pump track or big-wheeled street riding you can throw at it. If you have received items that are faulty please send them back to us using the steps above. Please include a covering letter describing the fault and if you would like the item replacing or refunding. Once the item arrives back at our Mail Order Centre you will receive an email notifying you about the progress.
Faulty items are then forwarded onto the suppliers to confirm the warranty issue. Please be patient with us as we need to receive this confirmation from the suppliers before we can process your request for a replacement/refund. Please allow a minimum of 15 working days from receipt of returned item(s) for repair/replacement under warranty. We expect to be able to return the items within a maximum 30 working days, however, specific timescales can change based on the requirements of the individual case. Refunds will be processed using the same method of payment used for the original purchase. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.
To find your nearest store & check their individual opening hours please visit our store finder page here. Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged. Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. Time 2 Shine was selected as 1 of the best bike shops in America for 2020!